Articles
- Am I stuck in a Contract with you once I sign up?
- No, you do not have a contract with us. You may cancel your account any time and receive a prorated refund, minus administration fees.If you registered a domain name with us during your signup, there will be no refund for your domain name. It is yours to keep. The remaining balance will be refunded as credit in your account, to be used for any ...
Views: 159
- Does SophiaHosting accept all signups?
- We reserve the right to refuse, suspend or cancel a customer's access to any or all services we provided when we decide that the account has been inappropriately used. In short:
No adult content (Pornography).
No online gambling.
No Spam, No unsolicited e-mailing.
No Warez, cracks, copyright infringement.
No Server abuse - Any attempt to ...
Views: 74
- Free Trial FAQ
- A Free Trial account allows access to a web hosting account for 7 days. It is offered to allow our prospective customers time to experience SophiaHoting before purchasing a regular plan.
How do I get a Free Trial?
You can get a free trial by choosing Free Trial on our Order page.
Are there any restrictions on my account?
No, you get full ...
Views: 263
- How do I cancel my account?
- You may cancel your account anytime. Go to the client area, select the package you wish to cancel and click "Request Cancellation".
For security reasons and prevent fraud cancellations, we may contact you asking additional details, such as your account name or password.
Views: 197
- What if I am late with my payments?
- We understand that situations come up and you might not be able to pay on time. SophiaHosting allows 10 days for you to pay before we suspend your account. If you want to re-instate your account you will have to pay for the unpaid month(s) plus late fees if applicable.
If we still have not received payment after 60 days, your account will ...
Views: 26
- What is "overselling" and what is SophiaHosting's policy on that?
- Overselling is a term that is used by the web hosting community to describe what happens whenever a web host oversells their services. This means that if the web host has 1,000 GB of bandwidth per month and the host sells 20 packages that include 1,000 GB per month of data transfer, then this totals 20,000 GB of monthly bandwidth and thus the ...
Views: 1220
- What is the 30-day money back guarantee?
- All SophiaHosting's plans include a 30-day money back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund (minus domain name registration fee and overage charges) if you cancel your account within 30 days of the activation of your account.
The 30 day money back guarantee does NOT apply to Domain ...
Views: 1069
- What payment methods do you accept?
- SophiaHosting uses Paypal and 2Checkout, the trusted international online payment solution and authorized reseller for thousands of tangible and digital products and services. You can pay with all major credit cards, as well as Paypal. You can be assured your transactions are secure and safe!
Do you accept any other forms of payment?
In rare ...
Views: 1179
- Why does SophiaHosting not offer "unlimited" plans?
- Some companies offer "unlimited bandwidth" and "unlimited web space". While this may seem tempting, it is of course obvious that there is no such thing as "unlimited". Every computer or server on earth is limited by the size of its hard disc and the abilities of the Internet pipe line.
When web hosts provide "unlimited" space, they often have ...
Views: 1196